Frequently Asked Questions
Everything you need to know about your Radiance Films experience.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the domestic region, while international orders may take 10-15 business days depending on customs processing.
Do you offer tracking for your shipments?
Yes, once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your package's progress.
What is your return policy for physical media?
We accept returns on unopened and sealed products within 30 days of purchase. If a disc is defective, please contact our support team for a free replacement.
Are your film releases region-locked?
Our releases vary by title. Please check the 'Product Details' section on each individual product page to confirm if a disc is Region A, B, C, or Region Free.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do you ensure discs aren't damaged during transit?
We take great pride in our packaging. All orders are shipped in sturdy, corrugated cardboard mailers with additional padding to prevent corner dings and disc loose-rattle.